General terms and conditions

When you visit or make a purchase at the Miss Mary of Sweden webshop www.missmary.com (hereinafter called Miss Mary) you are covered by our purchase and user terms and conditions. It is therefore important that you read through the user terms and conditions carefully before you use the website. Use of the website and/or ordering via the website means that you approve these purchase and user terms and conditions. Miss Mary reserves the right to change these terms and conditions. If the terms and conditions have been changed after you have placed an order, it is the terms and conditions that were published at the time the order was placed that are applicable.

In the event that Miss Mary's website contains links to a third party, or material from Miss Mary is published by third party, Miss Mary cannot be held liable for any damage or loss that may arise in conjunction with use of the information in question as Miss Mary lacks control over the content of these websites.

All references in these terms and conditions to "Miss Mary of Sweden", "Miss Mary", or "the webshop" refer to Miss Mary of Sweden AB, company registration number 556638-9101, Box 1152, 50111 Borås, Sweden.

If you have any questions about Miss Mary or these purchase and user terms and conditions, you can contact our Customer Service Department at contact@missmary.com or by phone: +353 180 - 081 7339.

The Parent Company, Miss Mary of Sweden AB, is responsible for processing your personal data and ensuring that it is processed in accordance with current legislation according to Directive 98/48/EC. Miss Mary can provide partners with information or when information is required by public authorities in accordance with legislation in force from one time to another. For complete information about how we process personal data, reference can be made to the Personal Data Policy "Processing of Personal Data"

You are entitled once a year, free of charge, to receive information about how your personal data is used. If you would like this information, you must submit a written request to us. If you would like to change your personal data or notify us that you do not wish to receive advertising mail,
you are welcome to contact our Customer Service Department on phone, or chat or email here.

Ireland: +353 180 - 081 7339

Orders to Miss Mary can be placed via the webshop. In Sweden orders can also be placed by telephone. To place an order with Miss Mary, you must be over the age of 18 and be resident in one of the countries where we deliver, which at present are all the EU countries and the USA. The order must be placed via the webshop for the country in which the consignee is resident, or for persons who are resident in the EU, via the joint EU webshop www.missmary.com

The customer must provide a delivery address and contact details. The easiest way to provide these details is by registering as a customer on our website or using our checkout process at the webshop. The purchase is not completed until the order has been picked at our warehouse and you have received information that your consignment is ready for delivery.

When you place an order with Miss Mary, an agreement is entered into when Miss Mary confirms that your order has been packed and is ready for delivery. A copy of this order confirmation is then sent to the customer by e-mail. It is our ambition to confirm your order as soon as possible. If you place an order on a weekend or a public holiday, our aim is that your order will be processed before 6pm on the next ordinary working day.

Miss Mary sometimes has different discounts and offers as part of its marketing. If you have a discount code, you must enter the code in the discount code box. Note: it is only possible to use discount codes for goods sold at the normal price and a discount code can only be used once on each occasion. Discount codes may only be used once per household. Miss Mary is not responsible for offers or discount codes that are published anywhere else other than in Miss Mary's own newsletter, catalogues or webshop.

A handling and freight fee of is added to all shipments, except for backorders. You will only be charged once per order for delivery regardless of how many separate shipments we send to you. If an item is temporarily out of stock, the week it is expected to be available for shipment will be shown on our website. If no "delivery date" is given for the out of stock item, you can expect delivery within the next 30 days.

When you purchase from Miss Mary you can choose between the following payment methods:

Credit card – We accept VISA and MasterCard.
3D-Secure technology has been developed by VISA and Mastercard, and aims to identify cardholders for online payments. The identification process is much the same as that used at ATMs and is based on a personal code/password being used in conjunction with the purchase. This technology means that the cardholders can be certain that their cards are not being used by unauthorised individuals.

Klarna’s payment methods
Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options, with payment made directly to Klarna.

• Payment within 14 days: The payment time is 14 days from the dispatch of the items. The terms and conditions of payment within 14 days can be found here.
• Account: Klarna Account is credit provided by Klarna that allows the borrower to part-pay his/her purchases.
• Klarna direct: Our card payments are handled by Klarna payment services and are licensed for 3-D Secure (Verified by Visa and MasterCard SecureCode) and certified according to PCI DSS. They comply with the banks’ requirements for confidentiality and security certifications.

You can find more information about Klarna here and read its terms of use here.
For any invoice queries, in the first instance, please contact Klarna’s customer service.
Phone +61 1300 000 190
https://www.klarna.com/customer-service/

Paypal
We accept payment by card via PayPal. You will automatically be forwarded there during the order process. If you are already a PayPal customer, you can log in with your user information and confirm the payment. If you are new to PayPal, you can either log in as a guest or create a PayPal account and then confirm the payment. If you return an item, the amount will be refunded to your PayPal account.

Apple Pay
To pay with Apple Pay, select the option at checkout and follow the instructions. You will need an Apple Pay account to complete your payment; no additional fees will be charged.

Google Pay
To pay with Google Pay, select the option at checkout and follow the instructions. You will need a Google Pay account to complete your payment; no additional fees will be charged.

Orders are shipped Delivery Duty Paid (DDP), meaning that all taxes, customs and duties are INCLUDED in the final price.
All orders are shipped from our warehouse in Bremen, Germany or Tallinn Estonia.
The standard delivery service for last mile delivery will be carried out in collaboration with your local postal service (depending on your market). Usually the orders are delivered to your mailbox.

Miss Mary offers the following delivery alternatives:

Delivery by post to Ireland – You pay just € 4,50 to have your order sent to your home by mail. Delivery takes place 3-10 business days after we have confirmed your order. If the size of the parcel permits, the parcel will be placed in your mailbox. In the case of parcels that cannot be placed in the mailbox, you will receive notification that the parcel is available for collection at a collection point.

Miss Mary is not liable for delays caused by circumstances over which Miss Mary had no control, such as general labour disputes, war, fire, lightning, terrorist attack, a change in an official decision, technical problems, faults in power supply/telecommunications/data links or any other form of communication as well as faults or delays in services by a sub-supplier as a result of any of the aforementioned circumstances. These circumstances shall constitute grounds for discharge from liability, which entail exemption from liability for payment of damages and other sanctions.

In the event of a dispute, reference is always made to the National Board for Consumer Disputes. Miss Mary always follows the recommendations of the Board.