Cancellations, returns and replacements
Right to cancel a purchase, returns and replacements
By law, you have 14 days during which you have the right to cancel a purchase. At Miss Mary you always have 100 days during which you have the right to cancel a purchase and the right to return the goods. In the case of replacement or return, send the goods in the same condition that they arrived. Always complete the enclosed return slip. The goods can be returned in the same bag in which they were delivered. Do not forget to pay the postage. If you wish to cancel your purchase or if you wish to make a change, you are responsible for the return freight. The right to return goods or replace goods naturally does not apply if the goods have been used.
If the goods are faulty or have been sent incorrectly, we are responsible for the cost of the return freight. In that case contact our Customer Service Department for further instructions. If you have any questions about your return, you can contact our Customer Service Department here.
In the case of a return, we will refund your money within 14 days of being notified of the return, although not until the goods have been received and checked by us.
Shipping and handling fees are not refundable.
If you paid with Klarna and are returning an item:
Did you know that you can pause your invoice by logging in on www.klarna.com or the Klarna app? Go to the relevant order and click on ‘Report return’. Your invoice will then be paused automatically until we at Miss Mary have received your return. If you’ve returned part of an order, you’ll receive an updated invoice for the items you’ve chosen to keep.
Return address for customers in USA:
Attn: Miss Mary Returns
55 Howard Ave
Des Plaines, IL 60018
We are grateful for your help in pointing out any faults in the goods. If you have any comments regarding the goods that are delivered and if you wish to make a claim, please return the goods to us as soon as possible. If the claim refers to goods that have been used, please contact our Customer Service Department for further instructions. Claims for used, unwashed garments will not be processed.
In the event of a dispute, reference is always made to the National Board for Consumer Disputes. Miss Mary always follows the recommendations of the Board.