Cancellations, returns and replacements

Right to cancel a purchase, returns and replacements

By law, you have 14 days during which you have the right to cancel a purchase. At Miss Mary you always have 100 days during which you have the right to cancel a purchase and the right to return the goods. In the case of replacement or return, send the goods in the same condition that they arrived. Always complete the enclosed return slip. The goods can be returned in the same bag in which they were delivered. Do not forget to pay the postage. If you wish to cancel your purchase or if you wish to make a change, you are responsible for the return freight. The right to return goods or replace goods naturally does not apply if the goods have been used.


If the goods are faulty or have been sent incorrectly, we are responsible for the cost of the return freight. In that case contact our Customer Service Department for further instructions. If you have any questions about your return, you can contact our Customer Service Department here.


In the case of a return, we will refund your money within 14 days of being notified of the return, although not until the goods have been received and checked by us.
Shipping and handling fees are not refundable.


Return address for customers in Australia:
DAI
Attn: Miss Mary of Sweden
P.O. Box 535
Braeside VIC 3195
Australia


Return address for customers in Canada:
Asendia USA
Att: Miss Mary Returns
1501-09 Elmhurst Road
Elk Grove Village, IL 60007
USA


Return address for customers in Europe:


Miss Mary of Sweden
Postbus 9710
5602 LS Eindhoven
Netherlands


Return address for customers in New Zeland:
DAI
Attn: Miss Mary of Sweden
P.O. Box 535
Braeside VIC 3195
Australia


Return address for customers in the UK:


Miss Mary of Sweden
C/O B2C Europe
Slough Trading Estate
216/217 Bedford Avenue
Slough
SL1 4RY
UK


Return address for customers in USA:


Miss Mary of Sweden
Asendia USA
Att: Miss Mary Returns
1501-09 Elmhurst Road
Elk Grove Village, IL 60007
USA

Claims

We are grateful for your help in pointing out any faults in the goods. If you have any comments regarding the goods that are delivered and if you wish to make a claim, please return the goods to us as soon as possible. If the claim refers to goods that have been used, please contact our Customer Service Department for further instructions. Claims for used, unwashed garments will not be processed.


In the event of a dispute, reference is always made to the National Board for Consumer Disputes. Miss Mary always follows the recommendations of the Board.